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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Melissa Aguilar

October 11, 2025

5  out of  5
rating by Melissa Aguilar
"I called State Farm and they had Charles Copeland call me back as he was busy. He did call back and was very nice and he explained everything to me. I was very impressed."
We responded:
"Melissa, thank you so much for the five star review and the kind words for Charles. So glad that he was able to take care of your insurance needs and please don’t forget to help us by recommending us to your friends and family."
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Teri Pritchet

October 10, 2025

5  out of  5
rating by Teri Pritchet
"I am very satisfied with my car insurance, rental and life insurance quotes for my daughter and I. Working with Charles Copeland was a great experience, he was very helpful and informative. Out of all of the insurance companies State Farm has had the most lucrative policy and price rates. Thank you again!"
We responded:
"Teri, thank you so much for the five star review and the kind words for Charles and State Farm. Thank you for putting your trust in us. We look forward to helping you, your family, and your friends with all your insurance and financial needs."
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Mukesh Sarwal

October 5, 2025

5  out of  5
rating by Mukesh Sarwal
"I was just amazed with the experience this time with State Farm and all because of Charles. He was such a good support all through the process with all the knowledge. Thank Charles"
We responded:
"Mukesh, thank you for the five star review and the kind of watch for Charles. Very happy that you’re happy with us. Please don’t hesitate to let us know how we can better serve you."
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menah

September 30, 2025

5  out of  5
rating by menah
"Charles was great. Was very helpful in finding the best rate for me. 100% recommended"
We responded:
"Menah, thank you so much for the five star review and the kind words for Charles. So glad he was able to help you with your insurance needs. Please don’t hesitate to let us know how we can help in any other way."
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Raymond Guerrero

September 29, 2025

5  out of  5
rating by Raymond Guerrero
"Charles Copeland is amazing he helped me get the right price for my auto insurance. I highly recommend him to anyone who is looking for insurance for your family. Thank you so much for your help and cooperation."
We responded:
"Raymond, thank you so much for the five star review and the kind words for Charles. so glad we were able to help you with your insurance needs. Would love for you to refer us to your friends and family also."
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Dan Waters

September 16, 2025

5  out of  5
rating by Dan Waters
"My agent, Mike had all the answers for acquiring insurance From Ken Quach Agency. I suggest when you call for a quote, you ask for Mike. He’s very patient with older people. He researched all the discounts that was coming to me. Thanks, Mike."
We responded:
"Dan, thank you so much for the five star review and the kind words for Mike. So glad we were able to answer your insurance questions. Mike is one of our finest and most patient team member."
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Julie Nguyen

September 16, 2025

5  out of  5
rating by Julie Nguyen
"Highly recommended for all your Insurance needs!! My Huong has been my agent for 7 years. She has always given great customer service and helped me with all my insurance needs with car, home, life insurance for my whole family. I’ve had Farmers and AAA in the past and My Huong at State Farm is far the best I’ve experienced!"
We responded:
"Julie, thank you so much for the five star review for our agency. So glad that you’re very happy with us. Please refer to your friends and all your family."
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Reandol Martinez

September 15, 2025

5  out of  5
rating by Reandol Martinez
"Charles is to be honest the best insurance agent in all the state of texas, he took care of me and show me everything how is supposed to be. He is very professional and his customer service is way over than the average agents that are always looking for your money .- Kudos to Charles"
We responded:
"Reandol, thank you so much for the five star review and the kind words for Charles. we agree, Charles is a very caring and professional team member."
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R Lee

September 8, 2025

5  out of  5
rating by R Lee
"Spoke with Charles Copeland over the phone to discuss getting new coverage, he was very friendly and make sure to go over all of the details of each coverage and made it easy to understand as well. A very welcoming experience, definitely would recommend!"
We responded:
"R Lee, thank you so much for the five star review and the kind words for Charles. So glad that we were able to help you with your insurance and financial needs. Would love for you to recommend us to your friends and family."
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Tatiana Massey

August 31, 2025

5  out of  5
rating by Tatiana Massey
"My agent, Charles, has been absolutely amazing to work with. From the very beginning, he made the entire process smooth and stress-free. He is quick to respond, takes the time to explain everything clearly, and genuinely goes above and beyond to make sure I feel confident and taken care of. It’s rare to find someone who combines professionalism with such a personal touch, but Charles does exactly that. I highly recommend him to anyone looking for an insurance agent who truly puts their clients first."
We responded:
"Tatiana, thank you so much for the five star review and the kind words for Charles. We appreciate you taking the time to share your experience. Please feel free to let us know how we can serve you and your family with all your insurance and financial needs."
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shuaib ahmadi

August 27, 2025

5  out of  5
rating by shuaib ahmadi
"I’m so happy with state farm and with Ken Quach Agent in sugar land area And also I appreciate (Simraan Khan) Because to today he helped me alot And also he was understandable I got a amazing experience ( ⭐️⭐️⭐️⭐️⭐️ )✅"
We responded:
"Shuaib, thank you so much for the five star review and the kind words for Simraan. Thank you for taking the time to share your experience. Would love for you to recommend us to your friends and family."
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Ivy Tat

August 23, 2025

5  out of  5
rating by Ivy Tat
"Thank you Mr. Simraan Khan to help me out finding the best quote for both auto and home insurance."
We responded:
"Ivy, thank you so much for the five star review and the kind words for Simraan. So glad that we were able to take care of your insurance needs. Would love you to recommend us to your friends and family so we could help them also."
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Don Titcombe

August 20, 2025

5  out of  5
rating by Don Titcombe
"Enjoyed working with Simraan on my mortgage and car policies. I was able to improve my coverage at lower costs."
We responded:
"Don, thank you for the five star review and the kind words for Simraan. So glad we’re able to take care of your insurance needs."
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Roberto Viana

August 18, 2025

5  out of  5
rating by Roberto Viana
"Charles was very nice and helpful and worked out a great deal with me!!"
We responded:
"Roberto, thank you for the five star review and the kind words for Charles. So glad we’re able to take care of your insurance needs. Please don’t keep us a secret and recommend us to your friends and family."
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Niyi Olumide

August 18, 2025

5  out of  5
rating by Niyi Olumide
"Working with Charles Copeland on my life insurance was an absolute pleasure! He took the time to explain everything in a way I could understand, answered all my questions with patience, and made sure I got the coverage that truly fit my needs. His professionalism, knowledge, and genuine care for his clients really stood out. I feel confident and secure knowing my family is protected thanks to his guidance. I highly recommend Charles to anyone looking for life insurance!"
We responded:
"Niyi, Thank you for the five star review and the kind words for Charles. So glad we were able to take care of your life insurance needs. Charles always does a great job for our customers. Please don’t hesitate to recommend us to your friends and family."
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Bryan Obabori

August 18, 2025

5  out of  5
rating by Bryan Obabori
"I have been having a great experience working with Charles Copeland at State Farm. He is responsive, professional, and genuinely caring. When I reached out about damage to my car, Charles immediately followed up, asked for photos, and even took the time to acknowledge the details with kindness. It’s rare to find someone who combines efficiency with a personal touch, but Charles did exactly that. I truly appreciate the quick communication and thoughtful service. Highly recommend working with him!"
We responded:
"Bryan, thank you for the five star review and the kind words for Charles. So glad he was able to take care of your insurance and financial needs. Looking forward to taking care of your friends and family also. Appreciate you."
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Jim Vickers

August 13, 2025

5  out of  5
rating by Jim Vickers
"Charles did a great job!! Would definitely recommend him."
We responded:
"Jim, thank you for the five star review and the kind words for Charles. So glad he was able to take care of your needs. Would love for you to recommend us to your friends and family also."
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Lauren c

August 6, 2025

5  out of  5
rating by Lauren c
"Charles was very helpful with getting insurance on my 1996 Suzuki Jimny! It is an older, rare car that was imported from Japan so it was hard to find insurance providers. I appreciate his patience in answering all of my questions."
We responded:
"Lauren, thank you for the five star review and the kind words for Charles! So glad he was able to take care of your insurance and financial needs. Looking forward to taking care of all your friends and family also."
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Oluchi Ikpeama

July 29, 2025

5  out of  5
rating by Oluchi Ikpeama
"Charles from state farm sugar land is simply the best agent ever. He knows this job too well. I appreciate your call. Now I am happy paying good sum of money for my insurance."
We responded:
"Oluchi, Thank you for the five star review and the kind words for Charles. So glad that you feel like he’s the best agent ever. He does a wonderful job for all his customers and so glad he was able to take care of you. Please help us grow by recommending us to your friends and family."
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Bhavik Patel

July 29, 2025

5  out of  5
rating by Bhavik Patel
"I had a great experience working with Charles Copeland. He demonstrated exceptional professionalism and availability—even answering my call at 9 PM on a Saturday. Charles was knowledgeable, patient, and extremely helpful in addressing all my questions. His dedication to client service is impressive, and I highly recommend him to anyone seeking a reliable and responsive insurance agent."
We responded:
"Bhavik, thank you for the five star review and the kind words for Charles! Looking forward to taking care of all your insurance and financial needs."
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Sherah Joseph

July 24, 2025

5  out of  5
rating by Sherah Joseph
"Simraan Khan was incredibly informative, patient, and friendly throughout the entire process. He took the time to explain everything clearly and made sure I felt confident in my decisions. Excellent service!"
We responded:
"Sherah, thank you for the five star review and the kind words for Simraan so glad to hear that he was able to take care of all your insurance needs. Would love for you to recommend us to your friends and family."
Profile photo of Jemshit Nurmuhammedov

Jemshit Nurmuhammedov

July 18, 2025

5  out of  5
rating by Jemshit Nurmuhammedov
"Simran is the real deal. Super chill, no pressure, actually listens and knows what he’s doing. Got everything set up quickly and correctly. If you’re tired of insurance agents trying to sell you stuff you don’t need — talk to this guy. 100% recommend."
We responded:
"Jemshit, thank you so much for the five star review and the kind words for Simraan. You’re exactly right. Simraan is one of our best professional and he is very knowledgeable. Please don’t keep us a secret and let others know about us. We would love for you to recommend us to all your friends and family. Would like to help them with their insurance and financial needs also."
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Humafarooq Farooq

July 17, 2025

5  out of  5
rating by Humafarooq Farooq
"Hy this is my first time and I must say they are very professional Simran khan helped me a lot appreciate his efforts thsnk you ☺️"
We responded:
"Humafarooq, thank you so much for the five star review and the kind words for Simraan. so glad that we were able to help you with your insurance needs. Looking forward to taking care of all your friends and family also."
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Vansh Patel

July 16, 2025

5  out of  5
rating by Vansh Patel
"Charles at State Farm was absolutely exceptional in helping me and my family get insured for both auto and life insurance. From the start, he was not only friendly but incredibly patient, knowledgeable, and thorough. He took the time to explain every detail clearly, made sure all our questions were answered, and went above and beyond to ensure we got the best possible coverage for our needs. His professionalism and genuine care for our family's well-being truly stood out. If you're looking for someone who combines expertise with outstanding service, Charles is the one to trust. Highly recommend!"
We responded:
"Vansh, thank you so much for the five star review and the kind words for Charles. So glad he was able to take care of you and your family for both your Auto and life insurance. Please don’t keep us a secret and let your friends and family know about us also. Would love to take care of them also."
Profile photo of Melaina Benitez

Melaina Benitez

July 16, 2025

5  out of  5
rating by Melaina Benitez
"Simraan is awesome! After calling multiple places for quotes he was the one who gave me the best price for my vehicle. Customer service was great as well 10/10"
We responded:
"Malaina, thank you for the five star review and the kind words for Simraan. So glad that we were able to take care of all your insurance and financial needs. Looking forward to serving you and providing the best service you can expect. Please help us refer to your friends and family for all their insurance and financial needs also."